By Jody Robinson
When a loved one needs in-home support, most families know what they want—safety, comfort, compassion, and dignity. What they often don’t know is how to pay for it.
Between private insurance, long-term care policies, out-of-pocket options, and even Veterans Affairs (VA) benefits, navigating the financial side of caregiving can feel as stressful as the care needs themselves.
That’s exactly where Home Helpers of Orange Coast excels. Under the leadership of owner Dwight Brown, the agency has become not just a trusted provider of in-home care for the past 15 years, but a guiding force for families overwhelmed by the complexity of coverage and payment options.
“About 75 percent of my calls are from people just looking for information,” says Dwight. “Caregiving is emotional enough. People shouldn’t also have to struggle to understand what help they qualify for.”
Home Helpers routinely:
- Reviews long-term care insurance policies with families
- Handles required documentation and billing
- Communicates with insurance carriers directly
- Coordinates with fiduciaries, financial planners, and extended family members
The Hidden Resource Many Veterans Don’t Know They Have
One of the most significant—and most misunderstood—sources of support is the VA’s in-home care benefits. Many veterans and their families don’t realize the VA may fully cover non-medical in-home care services, including help with bathing, dressing, meal preparation, mobility, medication reminders, and companionship.
“I can’t tell you how many veterans or their children have no idea these benefits exist,” he says. “When we explain that the VA may pay for the care they need, the relief is immediate. They go from stressed to hopeful in minutes.”
Home Helpers works directly with the VA, coordinating benefits and ensuring eligible veterans receive the support they earned through their service. For families already navigating complex health needs, this guidance is invaluable.
While VA benefits are life-changing for many clients, Home Helpers is equally adept at working with private insurance, long-term care insurance, and families paying privately.
Dwight’s earlier career in healthcare—with respected organizations like CareMore and SCAN Health Plan—gave him deep insight into how insurance systems work. He brought that expertise with him when founding Home Helpers, making his agency a rare blend of compassionate care and administrative know-how.
“We’ve seen every type of care imaginable,” Dwight says. “Because of that experience, we know how to make the process easier, faster, and far less overwhelming.”
Payment options matter—but so does the care itself. Home Helpers of Orange Coast maintains one of the largest caregiver networks in the region, allowing Dwight’s team to match each client with someone whose personality, experience, and style align perfectly with their needs because as Dwight shares “caregiving is deeply personal. A great match feels like family—not a formal arrangement.”
For families searching for reliable, compassionate, and financially accessible in-home support, Home Helpers of Orange Coast stands ready to guide the way—with heart, expertise, and a commitment to serving those who served us.
